Our Professional Services Offering
In today's competitive marketplace, there's no room for costly, inflexible software systems. The software that runs your business must deliver on its promises to reduce cost and risk. Masterplan offers a wide range of professional services to better assist your needs.
Consulting
Since every customer's needs vary, our team of consultants tailor the approach to each customer. Our consultants can assist with hardware selection and integration, project management, training, planning the implementation and more.
Customizations
Masterplan can be customized to more closely align to your needs. Those customizations can be done by your developers or our consultants. Please see the Developers section for more information.
Project Management
We understand you have a business to run and it is difficult to assign internal resources. Our consultants are here to help.
Documentation
Learning a new ERP system doesn’t have to be difficult. Our consultants can help develop standard operating procedures to document the new process.
Hardware Selection
We can assist with selecting hardware such as barcode scanners, tablets and label printers.
Implementation
We work closely with our customers from the beginning of the project and through post go-live.
Fit/Gap Analysis
We take the time to understand your current process in order to make the transition to Masterplan as headache free as possible.
Requirements Gathering
Since every business is unique, some may require custom functionality, reporting or dashboards specific to their business needs.
Project Blueprint
Once the requirements are understood and agreed to, business processes, system configurations and steps to test are documented.
Rollout Execution
During the implementation many activities will be coordinated such as initial training, verification, data migration, go-live planning and the actual go-live.
Support
Our support staff is uniquely qualified to answer questions on all our products. They have the practical experience to back it up. Not too many software companies can say that.
Cloud Support Agreements
Product support is included in the monthly subscription fee.
Portal Access
Initiate a support ticket while in the Masterplan system.
Email / Phone Support
Support can be accessible via email or by phone.
Training
No software package can be successfully implemented without proper training. Our experienced staff can identify the best way to get your business up and running in the shortest time possible.
At Your Facility
Onsite training is most convenient for our clients.
Remote Training
Training can also be provided via remote web session.
Classroom Training
Each attendee will have access to their own computer to ensure the proper hands-on experience.
Contact us today to learn more.
Thank you for giving us the opportunity to demonstrate how we can help your company increase productivity and lower costs.